We take the view that the experience of shopping online or over the phone should be the same as shopping in a store, and take great care to action the despatch of your order as quickly as possible. Our aim is that any order placed on a working day prior to 3pm gets despatched that day. In reality we better that.
Weekends give us a different challenge, due to the limitations of the postal service, and so orders placed after 3pm on a Friday will be despatched on the following Monday. In all cases we send orders by First Class Royal Mail or through a courier service should the next day guaranteed option be chosen. We can and do deliver worldwide using International Mail or Couriers, see below for further information.
Orders under £15 incur a flat rate low cost postage charge for First Class Delivery. Orders over £15 in value are free, with the exception of heavy weight orders. Heavy orders are single items such as bags or fins or multiple lot orders. The despatch cost, which is tiered according to the order weight, is added at the shopping basket stage.
Chargeable Guaranteed Next Day deliveries (Special Deliveries) are arranged through couriers or the Royal Mail Guaranteed service and in both cases signatures are required. Guaranteed next day deliveries apply to weekdays only (excluding Bank Holidays) and to orders placed before 3.30pm.
Orders placed after 3.30pm will be processed the next working week day, with delivery taking place the working day following that. Where a courier is used you will receive an email (provided the information is available to us) on the morning of the delivery and stating the anticipated hour of delivery.
Performance Swimwear - Due to its high value, performance swimwear items carry a flat rate charge for a secure delivery service.
We arrange deliveries worldwide using couriers or International Mail. Delivery charges are imposed on a sliding scale according to weight of order. Please note that you are responsible for any Import Charges or Custom Duty charges that may be imposed by your country’s Customs. Delivery lead times will vary but will be considerably longer than UK deliveries; special arrangements can be made for you. Please do contact us so we can look at and then organise options to suit your requirements.
If your goods arrive damaged please contact us by telephone or email immediately so we can discuss the damage and take the appropriate action.
Whilst Royal Mail have a 99% + success rate delivery failures do sometimes happen we are aware of that and aim to do what we can to ensure your order is fulfilled. Please be aware that if you are not in to receive your parcel the Royal Mail will leave a card advising you that it’s either waiting collection from the local Post office or has been left somewhere safe. If your delivery is by courier then you can track it by using the details on your delivery confirmation email.
Should your delivery not arrive, then please make contact with us. Most deliveries turn up. They’re usually either at the Post Office pending collection or with a neighbour. Please note that legally, once post is in the Royal Mail system it belongs to the addressee. We’re therefore unable to discuss its location with Royal Mail. First Class post is not considered officially lost until 14 days after posting and International Mail until after 28 days. If we need to replace the order we would ask you to email us confirming the loss. You may well be contacted by Royal Mail too, as we will seek compensation for the failure of their service and loss of the goods.